Online Store Policies

Orders & Payments

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Eddie's Quilting Bee e-Gift Cards and Merchandise Credits. 

We are unable to accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. 

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by selecting the "View Your Order" button on your order confirmation email. Your order will normally ship within 24-48 hours, as we are closed Sunday & Monday.

To order by phone, call Customer Service at 408-830-9505 or 888-QUILTER (784-5837). 

We are required to collect state sales tax on orders being shipped to the following state - CA. Sales tax will be assessed on the total purchase. Current county tax rate is 9.125%.

*Purchases paid for using e-Gift Cards are subject to applicable sales tax. No sales tax is charged when purchasing e-Gift Cards. Any $$ number can be sold.

The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped, unless you or we specify, as on transactions with backordered items, to ship separately.

Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.  Sewing machine discounts may be unavailable online unless noted in the description as well.

Shipping Information

We only ship within the US and do not ship internationally.

Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays may be processed on the next business day. 

Our shipping and handling charges are based on your merchandise total prior to order discounts. 

- Standard: 5-7 business days (10-12 business days for Alaska, Hawaii, and APO/FPO) -- $8.50*

- 2 Day: 2 business days -- $25.95*

- Overnight: 1 business day -- $51.95*


For any additional questions please contact Customer Service at 408-830-9505, or via email at Inquiries are generally returned within 24 hours.

Returns & Exchanges

We hope you’ll love your purchases.

Unfortunately due to covid issues, all sales are final.

All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

For any additional questions, please contact Customer Service at 408-830-9505.